FAQ
General Questions
Who draws all of your characters? Our lead artist (Jennifer Budrock), is the founder and owner of Birdhism. She is the producer of our “Chubby Birds” collection which has been a labor of love since 2014 as well as “Cody and Friends.”
Can I commission you for something? We offer custom projects such as branding and logos, custom chubby birds, emotes, traditional illustrations, and various other creative projects. You can find the current status of custom commissions as well as our different styles and options on our Design Requests page.
Can I get a tattoo of a Chubby Bird?
Yes, individuals can. Personal use is fine, the only problem is when the designs are used commercially (for-profit), i.e. tattoo parlors cannot use the image commercially for their portfolio wall or claim the illustration as their own original design.
If you'd liked to toss a coin to your bird artist, I have a Tattoo Token.
Can I use Chubby Birds in my logo?
If you would like to use them for your personal icon/avatar for social media, that's ok, I would appreciate credit @birdhism.
If you are building a brand or a business, you will need to develop your own unique imagery that is exclusive to you. I can actually help you with that as I've been doing graphic design and branding for almost 20 years.
Can you make a cute version of something other than a bird?
Yes, I can draw almost anything really, in multiple different styles.
How can I contact you? You can Contact Us anytime, and we will get back to you ASAP, up to 24 hours on rare occasions.
Do you offer wholesale on your products? We do offer Wholesale. Please Contact Us and get in touch with us directly for order information.
Where do you operate from? Our HQ is outside Austin, TX and our stock items ship from Naples, Florida.
An item is out of stock or no longer on the website. Do you have plans to bring it back? In some cases we do, in others, we are unable to due to minimum order requirements, limited stock runs, or insufficient demand. It is recommended you grab any products you would like sooner rather than later in the event we do run out of stock of a particular item. Feel free to inquire on any specific items.
Plagiarism
You can learn more about that here or Contact Us.
Payment
What forms of payment do you accept? We accept PayPal, Google Pay, Venmo, Visa, MasterCard, Discover, and American Express.
When is payment due? You will be charged for your order immediately after checking out. On larger custom projects, a 50% deposit is required before start. Working files are turned over upon final payment.
When is payment due for pre-orders? As soon as you place your purchase, your payment is used to help fund the creation of the product, and as a guarantee of purchase in the event we run out of stock before the item arrives physically.
Shipping
How do you ship? Stock orders are sent via the United States Postal Service (USPS). Print-on-demand items vary by source location.
What are your shipping rates? Shipping prices are automatically computed depending on the weight and size of your item, as well as the distance it must travel. By adding products to your basket, you may see approximate delivery charges before checkout.
Do you ship Internationally? Absolutely! It can prove to be expensive based on what the carriers charge along with any export fees and taxes. Note that any orders outside of the US will take longer to arrive and may vary by destination. The typical timeframe is between 14-21 business days once it has finished processing. Some of our print-on-demand products might be restricted to certain countries, which you can see on the items description page.
If an international package appears stuck "in transit" this doesn't mean that it's lost, but likely heavily delayed. We've had packages arrive 3 months after shipping. This is unpleasant and beyond our control.
"First Class Mail International Items and First Class Package International Items are ineligible for an inquiry."
Meaning, if it appears stuck, I will not be able to ask the postal service to search for it unless you selected "Priority Mail Express International" or "Priority Mail International w/insurance" which is very expensive.
You may be able to contact your local post office and inquire through customer service and get a better result.
Keep this in mind when ordering internationally.
Can I track my order online? Yes! You will receive a confirmation email with a tracking number once your order has been shipped. Packages set up manually through customer service can be acquired by request.
What happens if I accidentally put in the wrong shipping address, or need to update it? Please contact us right away via our “Contact Us” page, or by sending an email to stephanie@birdhism.com. Please be ready to provide your order details including the order number, so we may address the situation as soon as possible. If we haven’t sent it out yet, we can update the shipping information. If your order contains any print-on-demand items, we may need to cancel your order and place a new order with the updated shipping information.
Can you combine my orders if I placed more than one? We can do this for all items excluding pre-orders, as long as the first order has not been sent out yet. Please contact us as soon as you are able so we can help you to avoid additional shipping charges.
What happens if my package is lost or damaged? Please allow 3-7 business days after processing for all domestic orders to arrive. If tracking appears to be stuck and not updating, or it says your package was delivered but you do not see it, please contact us as soon as possible so we can check in with USPS and have things sorted out for you. If your package for whatever reason is marked as “return to sender” please let us know it has been sent back so we can either be ready to redeliver the item to you or process a refund. In the event your item arrives damaged, please send us an email with photos of the damaged item(s) and your order number, we will be happy to provide you with a return shipping label and send you a new item so long as we have it in stock or a refund if you are unsatisfied with your purchase.
Return policy
Return for in-stock items: In-stock items can be returned to us, provided that you must pay for the return shipping label for buyer’s remorse. If the mistake was on our part, we will gladly exchange the item at no cost to you.
Return for print-on-demand items: Wrongly ordered sizes won’t be eligible for refunds since these items are made on demand. Because of that, we would have to produce a whole new product. If you are between sizes, it is best to size up. Thanks for understanding!